Monitoring - We've release the fix. API endpoint now accessible; downloads and CLI interactions working again. Sorry for the disruption.
Jun 25, 16:25 UTC
Identified - We have identified the issue within the host resolution lookup and are implementing a fix.
Jun 25, 15:26 UTC
Investigating - We're currently investigating issues with the API endpoint. Website functions (including upload and synchronisation) currently unaffected but downloads are currently unavailable.
Jun 25, 15:02 UTC
Frontend Website   ? Operational
90 days ago
99.71 % uptime
Today
Frontend REST API   ? Operational
90 days ago
99.69 % uptime
Today
Backend Databases   ? Operational
90 days ago
100.0 % uptime
Today
Backend Processing   ? Operational
90 days ago
100.0 % uptime
Today
Package Downloads (CDN)   ? Operational
90 days ago
99.93 % uptime
Today
Payment Processing (Cloudsmith)   ? Operational
90 days ago
100.0 % uptime
Today
Help Website   ? Operational
90 days ago
99.97 % uptime
Today
Corporate Website   ? Operational
90 days ago
100.0 % uptime
Today
Blog Website   ? Operational
90 days ago
99.05 % uptime
Today
Payment Processing (Stripe) ? Operational
Stripe API   Operational
Stripe Stripe.js   Operational
Stripe Webhooks   Operational
Infrastructure (AWS) ? Operational
AWS CloudFront (CDN)   Operational
AWS Route53 (DNS)   Operational
AWS EC2 (Servers)   Operational
AWS S3 (Storage)   Operational
AWS ELB (Load Balancing)   Operational
AWS RDS (Databases)   Operational
AWS SQS (Queues/Tasks)   Operational
AWS SES (Emails)   Operational
Customer Support (Intercom/Readme) Operational
Intercom Intercom APIs   Operational
Intercom Intercom web application   Operational
Intercom Intercom Webhooks   Operational
ReadMe.io ReadMe.io Hubs   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Frontend Website (Response Time)
Fetching
Past Incidents
Jun 24, 2018

No incidents reported.

Jun 23, 2018

No incidents reported.

Jun 22, 2018
Resolved - Package synchronisation is now back to normal - Thank you for your patience!
Jun 22, 07:31 UTC
Monitoring - The fix has been deployed and we're going to continue monitoring performance for the next 12 hours - Package synchronisation times should be immediately better, but please let us know if that isn't the case. We're really sorry if the increased synchronised times affected you or your customers!
Jun 21, 22:02 UTC
Update - We've got the fix ready, and we're just going through additional tests before deployment. The root cause was due to a backlog in backend processing, and the fixes are primarily performance enhancements to prevent it from happening again in the future. The release will require a small amount of downtime as it requires a data migration.
Jun 21, 19:17 UTC
Identified - We have identified the source for increased package synchronisation times and we're now working on a fix.
Jun 21, 08:09 UTC
Investigating - We're currently investigating an increase in package synchronisation time. Packages will still synchronise, but will be slower than usual to do so.
Jun 20, 19:19 UTC
Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.